Wholesale Terms and Policy To purchase wholesale you must operate one of the following that is appropriate for our products: a retail store, a business, a professional practice. You must provide us with your re-seller tax number issued by your State or Province and Business Liscense. Once we approve your wholesale membership you can Log In to your online wholesale account. New wholesale customers – Please register by clicking the register button on the shopping cart. Ordering: Our online ordering system is the fastest way to order. Alternately, you may order by fax at 1-866-330-2651. Please Note: We cannot add to or change orders unless the change is made the same day that the order was placed. In the event that you need additional items, we will be happy to write up a new order. Order processing time: Preparation time to process an order for stock items is 1-3 business days, except during holidays. Shipping: Shipping charges will be established on an individual basis ie: destination, weight and size of package. All orders are shipped pre-paid FOB Des Moines, IA. We ship via United Parcel Service. Canadian and International orders are responsible for any duty, taxes and/or brokerage fees that may be levied. These additional charges for customs clearance are the sole responsibility of the addressee; we have no control over these charges and cannot predict what they might be. For further information, you should contact your local customs office for further details. Return and exchanges: We make every effort to assure that your product arrives to you in perfect condition. We realize that customers sometimes receive goods that are damaged, defective, or they no longer want the product for a variety of reasons. Returned items must be accompanied with a return authorization number and be received by us in unused and perfect sale able condition within 30 days of initial delivery to you. Please Contact Us for a return authorization number. Unless your product is defective or damaged, shipping charges for the returned item(s) are not refundable. Disclaimer: Since conditions and applications vary considerably in the use of thread, CarmenWarehouse.com can make no guarantee of results. Accordingly, all warranties, expressed or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose, are expressly disclaimed and CarmenWarehouse.com also expressly disclaims any liability for consequential, special or incidental damages and limited to the purchase price of the merchandise purchased. We suggest the thread user assure himself/herself by preliminary test that the thread is suitable for the end use intended.